Quotations and Invoices We reserve the right to amend any accidental errors and/or omissions on quotations or invoices. Whenever possible we will hold prices stated on quotations for a period of 30 calendar days.
Delivery Unless otherwise agreed and stated in writing in respect of individual transactions, we reserve the right to make a charge for carriage, irrespective of the mode of delivery. When a carriage charge is made, it will be shown on the invoice. We reserve the right to change carriage charges without prior notice. We aim to despatch all stocked items, subject to availability, from our warehouse on the same day if ordered before 2pm. Delivery surcharges will apply for delivery to Northern Ireland, Scottish Highlands, offshore Islands (including Isle of Wight) and overseas – please call our Customer Services team on 01743 812 200 for an estimate. Special order and non-stocked goods may be delivered directly from our manufacturers and may incur additional time and charges to deliver. If these charges apply you will be advised at the time of ordering. We offer additional delivery options including guaranteed next day options. We also offer export delivery options. Please call our Customer Services team on 01743 812 200 for prices and information. Any delivery dates quoted are approximate and we cannot be held liable for any delay in delivery of goods.
Damage and/or loss in transit If goods are delivered damaged, we must be notified within three working days of receipt of the goods, otherwise claims cannot be considered. If goods cannot be examined on delivery the buyer should sign as ‘unexamined’ and any damage or shortage of goods notified in writing to us within three working days after delivery. Delivery shortages must also be notified to us within three working days of delivery. In the event of non-delivery, we must be notified within seven working days of the date of advice or despatch.
Hazardous Goods Items designated as Hazardous Goods are subject to specific Carriage of Dangerous Goods Regulations and as such will be despatched by the appropriate parcel service and will be charged at that appropriate rate, please note standard parcel service is only available for UK mainland addresses only. For worldwide delivery we will use third party shipment agencies. Please ask for a quotation at the time of ordering. Please note we cannot accept the return of Hazardous Goods.
Cancellations & Returns Customers must contact our Customer Service team on 01743 812 200 within 14 working days of delivery to obtain authorisation to return any Goods. Goods returned without prior authorisation will not be credited. We reserve the right to charge a minimum of £7.50 to cover any collection and restocking costs we may incur as a result of a customer ordering error. Customers must return all products unused and in their original packaging, including any manuals software or accessories supplied with the products.
Computer software and consumables (discs, cartridges, cassettes etc.) can only be returned if the original packaging is unopened and any seals intact. Failure to follow these guidelines may invalidate any returns claim. We cannot accept returns on certain products that are made to order, assembled prior to delivery or assembled and installed, unless they are faulty. If you have purchased any equipment from us that fails within its warranty or guarantee period (usually within 12 months) we may offer you a prompt repair service, exchange or refund. In all cases we reserve the right to inspect the product and verify the fault. For orders of high value equipment (over £750) we reserve the right to charge a cancellation fee of up to 20% of the order value if the order is cancelled within 5 days of delivery. For overseas returns, please contact our Export Team on 01743 812 200 for details prior to returning any goods.
Specifications and the Trade Descriptions Act 1968 Whilst every effort is made to ensure the information given in this catalogue is accurate, changes do occur, and goods can be discontinued. In this event we will offer as close an alternative as possible. All descriptions, images and illustrations are intended to convey a general description of the goods offered. However, due to our policy to improve goods whenever possible, specifications are subject to alterations without notice, and we accept no responsibility for any loss caused by such alterations having been made, provided the product is of comparable quality. We reserve the right to change specifications or improve our goods.
Payment Prices are strictly nett for prompt 30-day payment. Thereafter we shall be entitled to recover interest on any unpaid amounts at 4% above the base rate of the Royal Bank of Scotland ruling at the date the purchase price is due. Goods remain our property until payment in full is received. Either a remittance or two approved trade references and a Bankers reference should accompany orders from customers who have no previous account. If you are a limited company, registered charity or public sector funded organisation, you may be eligible for a 30-day interest-free credit account and can pay on invoice. To apply for an invoice account call us on 01743 812 200. We accept all major credit and debit cards and you can be assured that your details are safe. We use standard internet encryption technology to encode all personal data that you send to us when placing an order through our website
Title to Goods Risk of damage to, or loss of goods shall pass to the Buyer at the time of delivery. However, title to the goods remain the property of WF-Education Group until payment of the appropriate invoice is received in full, at which time ownership (title) of the goods will pass to the Buyer.
Customer complaints We hope that you are pleased with any purchase you have made or service you have received from WF-Education Group. However, if for any reason you should have a complaint, please call our Customer service team on 01743 812 200. We aim to sort out your complaint while you’re on the phone, but if this isn’t possible, we will agree a course of action with you.
Trade restrictions Any transactions that are initiated involving (directly or indirectly) countries on the UK and/or US restricted trade list will not be processed without prior agreement. Buyers intending to order to or from one of these countries are advised to contact our Customer Service team on 01743 812 200 prior to placing the order. For an up to date list of restricted countries, please contact our Customer Service team or go to wf-education.com/traderestrictions.
Export For up to date export pricing, payment terms and shipping terms, please contact our customer services team on 01743 812 200.
E & OE (errors and omissions excepted)