Terms and Conditions

WF Education Group Limited. Registered Office: Phoenix House, Stafford Drive, Battlefield Enterprise Park, Shrewsbury, SY1 3FE. Registered in England and Wales No. 2285483 VAT Reg No. GB 421 0268 03.

Goods are purchased in accordance with any purchase order of the Buyer, which is accepted by WF Education Group. All goods are supplied according to WF Education Group standard Terms and Conditions, which shall govern to the exclusion of any other terms and agreements.

Prices quoted on our websites, in our catalogues and our publications (specific to territory), do not include VAT. VAT will be added to all UK and EC orders (where applicable) at the current rate. All prices are net of VAT. Whilst we endeavour to maintain prices, we reserve the right to vary and change prices in accordance with economic conditions without prior notice. Errors or omissions are subject to alteration without notice.

Main contract discount
WF Education Group does not pay a Main Contractor’s Discount unless specifically itemised separately within our quotation. Should a quotation be passed through a building contractor to process, then adjustment may need to be made to the quotation to accommodate for their Discount, Profit and Attendances.

WF Education is unable to accommodate a retention value as our comprehensive 12-month warranty on equipment and installation covers your risks.

Quotations and Invoices
WF Education Group reserves the right to amend any accidental errors and/or omissions on quotations or invoices. Wherever possible we will hold prices stated on quotations for 30 calendar days.


  • Unless otherwise agreed and stated in writing in respect of individual transactions, we reserve the right to make a reasonable charge for carriage, irrespective of the mode of delivery.
  • When a carriage charge is made, it will be shown as a separate line on the sales confirmation and invoice.
  • We reserve the right to change carriage charges without prior notice.
  • Any over-sized or weighted order may be subject to specific delivery charges due to type of shipment (e.g. pallets or crated delivery)
  • We aim to despatch all stocked items, subject to availability, from our warehouse on the same day.
  • For an additional charge you can request guaranteed next day, we will need your order by 11am to be placed with our Customer Support Team and the items are in stock.
  • We also offer international overseas delivery options (see * below).


Special order and Non-stock items

  • Special order/made-to-order and non-stocked goods may be delivered directly from our manufacturers and may incur additional time and charges to deliver.
  • Any delivery dates quoted are approximate and we cannot be held liable for any delay in delivery of goods.
  • If these charges apply, you will be advised at the time of ordering.
  • These items cannot be cancelled or returned after an order is placed unless they are faulty.
  • Hazardous/Dangerous Chemicals are only to be transported by ADR vocationally trained drivers. This has forced us to implement a carriage surcharge of £12.50 (exc. VAT) per order containing these specific chemicals. They are clearly marked in our chemical section on our website timstar.co.uk
  • Certain bacteria & living Timstar products, such as Agar & Daphnia are unable to be shipped after Thursday or prior to a Bank Holiday to ensure they reach you alive.
  • All chemicals are non-returnable
  • Delivery to offshore UK islands (listed below*) will require specific delivery costs to be assessed, a quotation will be provided in these cases

Contact our Customer Support team on 01743 812 200 or email customer.support@wf-education.com for more details on the above.

Northern Ireland, Scottish Highlands & Islands, Channel Islands, Isle of Wight, Scilly Isles, Isle of Man and Overseas

  • Delivery surcharges may apply for non-standard deliveries to the above locations.
  • Please contact our International Customer Support Team on export@wf-education.com for a quotation.


Standard UK Delivery charges

These apply for standard items stocked in our warehouse that do not fall into any of the above categories.

All prices quoted are exclusive of VAT

Mainland UK

  • order value less than £75, shipping is £7.50
  • order value more than £75, delivery is FREE

Scottish Highlands, Northern Ireland & Isle of Man

  • order value less than £75, shipping is £9.95
  • order value exceeds £75, shipping is £11.95

Channel Islands, Scilly Isles & Scottish Islands

  • Contact our International Customer Support Team on export@wf-education.com


Project Lead Times

WF Education has standard approximate lead times associated with delivering installation and fit-out projects.


Leads times are specific to each project and dependent on the time of year and the materials and equipment being ordered and installed. Lead times are always estimated, and WF Education Group cannot be held liable if there are changes to these estimates. The approximate lead time to deliver a project is 8 – 12 weeks, dependent on the nature of the project.

WF Education Group lead time for international projects is approximately 6 months. This will vary depending on location and shipping times and is approximate. Installation and commissioning of the equipment can be up to 4 weeks after the equipment has been delivered to the site.

Damage and/or loss in transit
If goods are delivered damaged, we must be notified within 24 hours of receipt of the goods, otherwise, claims cannot be considered. If goods cannot be examined on delivery the buyer should sign as ‘unexamined’ and any damage or shortage of goods notified in writing, with supporting images to us within 24 hours of delivery. Delivery shortages must also be notified to us within three working days of delivery. In the event of non-delivery, we must be notified within seven working days of the date of advice of despatch.

Hazardous Goods
Items designated as Hazardous Goods are subject to specific Carriage of Dangerous Goods Regulations and as such will be despatched by the appropriate parcel service and will be charged at that appropriate rate, please note standard parcel service is only available for UK mainland addresses only. For worldwide delivery, we will use third party shipment agencies. Please ask for a quotation at the time of ordering. Please note we cannot accept the return of Hazardous Goods.

Projects – before delivery and installation

Site conditions
WF Education Projects is a fit-out trade and will provide its services once the project is at a fit-out stage. Raised floors and suspended ceilings (If applicable) completed, distribution of mechanical and electrical services and Internal surfaces finishes are completed. External hard standing is required for the delivery of equipment into the building. Any additional costs which arise because of the building not being at this stage will be chargeable.

WF Education requires all the relevant services live, commissioned and in the correct positions (no further than 1.5M from the final position of the machine) with the suitable isolators/sockets fitted as specified in the M&E drawings. Side Benching for bench mounted equipment, if applicable must be in place, complete and to the dimensions specified.

Delivery to site
Equipment should be delivered into the rooms where it will be installed or in the adjoining corridors or suitable storage within easy access to the rooms where it will be installed.

Storage Charges
Storage charge will apply if the shipment is not collected within 7 days of notice of their availability for dispatch or delivery.

Projects – Revisits to complete work
Should it be necessary to revisit the site due to circumstances which WF Education or its agents, were not responsible for, such visits will be chargeable.

Projects – Overseas requirements
Visa and Work Permit Requirements. The cost of work permits and Visas for our engineers & installation teams may be charged if applicable and not quoted in the quotation. If these are required, they will be charged separately. Depending on various countries regulations you may be required to acquire the visa and work permits on behalf of WF Education Group Ltd.

Equipment and Machinery Installation
For electrical machinery, WF Education Group installation includes the connection to a mains socket, suitable isolator (depending on the individual requirement of the machine), and fully certificated and tested to NICEIC standards. If dead testing is required, this may incur an additional charge.

WF Education strongly recommends the installation of specialist machinery by our certified team. Customers who choose a ‘delivery only’ option, to either install themselves or to employ a third party operator – do so at their own risk and as such is responsible for examining on delivery and testing on installation. Unauthorised installation, (not agreed with WF Education Group in writing before delivery) would affect the warranty or guarantee period (further information on specific product warranties and terms are available on request).

Training on the use of equipment, machinery and resources is not included, unless it is specifically quoted for in a project or installation proposal. If required, it would need to be quoted separately.

Cancellations & Returns
Customers must contact our Customer Support team on 01743 812 200 or email customer.support@wf-education.com within 14 working days of delivery to obtain authorisation to return goods.

All chemicals are non-returnable.

Goods returned without prior authorisation will not be credited. We reserve the right to charge a minimum of £7.50 to cover any collection and restocking costs we may incur as a result of a customer ordering error.

Customers must return all products unused and in their original packaging, including any manuals software or accessories supplied with the products.
Computer software and consumables (discs, cartridges, cassettes etc.) can only be returned if the original packaging is unopened and any seals intact. Failure to follow these guidelines may invalidate any returns claim.

If you have purchased any equipment from us that fails within its warranty or guarantee period (usually within 12 months) we may offer you a repair service, exchange or refund. In all cases, we reserve the right to inspect the product and verify the fault.

Made-to-order/special order, assembled before delivery, assembled and installed or high-value equipment orders (over £750) are not subject to our standard cancellation policy. These items cannot be cancelled or returned after an order is placed, unless they are faulty.

For overseas returns, please contact our Export Team on 01743 812 200 for details before returning any goods.

WF Education Group offers a standard 12-month warranty on all equipment and furniture valid from the date of installation and commissioning.
This warranty covers;
• any defects in materials used to manufacture the product
• any defects in workmanship under normal use
• any broken components under normal use

Remedy under warranty
WF Education will;
• repair the product, at no cost, if the product is still under warranty
• repair any broken parts of a product using new or replacement parts
• in the event of repairs not being successful, equipment will be exchanged with a new product
or, if appropriate, the price of the product will be refunded

WF Education Group’s procedure to deal with a warranty claim
WF Education Group will at its cost within 7 working days following receipt of notification investigate the issue remotely using a range of remote services including e-mail, telephone, VNC and MS Teams to diagnose and, if possible, rectifying the defect. The Customer will ensure that a competent technical person is available to support the remote diagnosis and follow any guidance issued by WF Education Group to correct any identified faults.
If WF Education Group has been unable to rectify the fault within the 7 working day period using remote services, then it will take such other reasonable action as it considers appropriate at that time to diagnose and rectify the fault as soon as possible after that period.
WF Education Group may require the customer to return the defective Contract goods to the UK Head Office for further investigation and repair. If so, then WF Education Group will arrange for the defective Contract goods to be returned and will pay the transport costs. The Customer will ensure that the Contract goods are available for collection by the shipping agent instructed by WF Education Group and the Customer will also ensure that the Contract goods are packed well and securely to withstand all aspects of international shipping.

The warranty will not be valid if:
WF Education will not be liable for any failure of the Contract goods to comply with the warranty in any of the following circumstances: –
• If the defect relates to consumables such as 3d printer filament, inks, plywood, acrylic etc.; or
• If the defect arises because the customer has failed to follow WF Educations oral or written instructions as to the use or maintenance of the Contract goods or the manufacturer’s recommended maintenance procedures as detailed in the literature supplied to the customer during commissioning; or
• If the defect arises from negligence, misuse or operator error or
• If the customer uses the Contract goods after having given notice to WF Education of a defect in them; or
• If the customer has altered or repaired the defective Contract goods without the written consent of WF Education Group.
• Damage of a product resulting from unauthorized installation or modification.
• Damage caused by natural disasters.
• Theft or loss of the product.
• Notification of a warranty claim;
Notices of a warranty claim must be lodged with the project team at WF Education within 7 days of a fault being recognised.

Cancellation or postponement of deliveries or Installation
Should any deliveries or installations be postponed less than 10 days before the agreed on-site commencement, resulting in additional site visits, prolongation of works or additional costs incurred through no fault of WF Education Group, additional charges may be incurred.

Specifications and the Trade Descriptions Act 1968
If applicable, when placing your order, we will need to know the colours and finishes you require. We require this information before we can process your order, therefore, any delays in providing this may jeopardise the final delivery and installation date.

Whilst every effort is made to ensure the information given on our website, in digital communications and catalogues is accurate, changes do occur, and goods can be discontinued. In this event, we will offer as close an alternative as possible. All descriptions, images and illustrations are intended to convey a general description of the goods offered. However, due to our policy to improve goods whenever possible, specifications are subject to alterations without notice, and we accept no responsibility for any loss caused by such alterations having been made, provided the product is of comparable quality. We reserve the right to change specifications or improve our goods.

Payment Prices are strictly nett for prompt 30-day payment. Thereafter we shall be entitled to recover interest on any unpaid amounts at 4% above the base rate of the Royal Bank of Scotland ruling at the date the purchase price is due. Goods remain our property until payment in full is received. Either a remittance or two approved trade references and a Bankers reference should accompany orders from customers who have no previous account. If you are a limited company, registered charity or public sector funded organisation, you may be eligible for a 30-day interest-free credit account and can pay on invoice. To apply for an invoice account call us on 01743 812 200. We accept all major credit and debit cards and you can be assured that your details are safe. We use standard internet encryption technology to encode all personal data that you send to us when placing an order through our website.

Payment Terms and Ownership
If credit facilities are granted by WF Education, then our payment terms are nett for prompt 30-day payment. Thereafter we shall be entitled to recover interest on any unpaid amounts at 4% above the base rate of the Bank of England prime rate at the date the purchase price is due.

Goods remain our property until payment in full is received. We accept all major credit and debit cards and you can be assured that your details are safe. We use standard internet encryption technology to encode all personal data that you send to us when placing an order through our website.

For projects, where credit facilities aren’t granted standard payment, terms are 60% on order, 30% before shipping and 10% on installation of the value of the order.

Title to Goods
Risk of damage to, or loss of goods shall pass to the Customer at the time of delivery. However, title to the goods remains the property of the WF Education Group until payment of the appropriate invoice is received in full, at which time ownership (title) of the goods will pass to the Buyer.

Customer Complaints
We hope that you are pleased with any purchase you have made or service you have received from WF Education Group. However, if for any reason you would like to raise a complaint, please call our Customer Support team on 01743 812 200, in the first instance. We aim to resolve your complaint while you’re on the phone, but if this isn’t possible, we will agree on a course of action with you and you may be required to submit your complaint in writing.

Trade restrictions
Any transactions that are initiated involving (directly or indirectly) countries on the UK and/or US restricted trade list will not be processed without prior agreement. Buyers intending to order to or from one of these countries are advised to contact our Customer Support team on 01743 812 200 before placing the order. For an up to date list of restricted countries, please contact our Customer Support team or go to wf-education.com/traderestrictions.

For up to date export pricing, payment terms and shipping terms, please contact our Customer Support team on 01743 812 200.

Force Majeure
In the event either party is unable to perform its obligations under the terms of this Agreement because of acts of God, strikes, equipment or transmission failure or damage reasonably beyond its control, or other causes reasonably beyond its control, such party shall not be liable for damages to the other for any damages resulting from such failure to perform or otherwise from such causes

E & OE (errors and omissions excepted)